Privacy Policy

Privacy Policy Statement

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site. Finally, we will never share or sell your personal information, including your email address, to other companies for any reason, except as required by law.

Registration Forms

Our site’s registration form requires users to give us contact information such as their name, email, and postal address. We will never share or sell your personal information, including your email address, to other companies for any reason, except as required by law. Contact information from the registration forms is used to enhance the customer experience. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Unique identifiers such as a customer number are automatically generated by our system.

Order Forms

Our site uses an order form for customers to request information, products, and services. We securely collect financial information (like their account or credit card numbers). Financial information that is collected is used to bill the user for products and services.

External Links

This site contains links to other sites. is not responsible for the privacy practices or the content of such Web sites.

Use of Information

The information that you provide to can and may be used for the following purposes including, but not limited to: Tracking and confirming online orders, product deliveries, providing various customer services, administering promotions or surveys, sending marketing communications, fulfilling requests made by you, and performing other business activities as needed.

Sharing of Information will never sell your personal information, including your email address, to other companies for any reason. However, we may need to share some of your personal information with other companies to provide services such as shipping or delivery. Additionally, we may share information with select partners, service providers or others acting on our behalf for limited purposes. Examples of the types of services for which we may share personal information with partners include, but are not limited to: Delivering packages, sending marketing communications, scheduling and performing installation services, sending mail or email on behalf of, processing credit card payments, or servicing products. Any third party partner with whom conducts business and that is authorized to use your information is: Only allowed to use your information to perform the service for which they are hired, must abide by the terms of our privacy policy, must take reasonable measures to protect any shared information, and must comply with any applicable legal requirements regarding the privacy of your information.

Safeguarding Your Information maintains reasonable administrative, physical and technical measures to protect the confidentiality and security of your personal information. Unfortunately, no website is completely secure. Therefore, cannot guarantee that your personal information will not be disclosed, misused or lost by accident or by the unauthorized acts of others and we expressly disclaim all liability arising therefrom.

Returns Policy offers 14 days return policy on all returnable products. Returned or exchanged merchandise must be unused, unworn and returned in its original packaging (unopened). For clothing, toys, or other items without a box the original tags must be intact.

Store Purchases

Regular priced merchandise purchased in store may be returned in store for a full refund within 14 days of the original purchase date or exchanged for another item of equal or lesser value when accompanied by the original receipt. Some exceptions apply – please see below for a listing of these items.

Online Purchases

Regular Price Purchase

Products purchased online at regular price may be returned online for a full refund or exchanged within 14 days of the original purchase date the item arrived at your door. You have 10 days from the time of delivery to ship the item back to us in its original condition. *Please note that shipping fees incurred when sending the order out are non-refundable. 5) PLEASE NOTE: Retails indicating “Final” or “Special” are FINAL SALE products -No Refunds or Returns available.

Please note the following items are final sale:

– Special and customized orders

– Floor models – Assembled products

– Gift certificates – Sleepsacks, swaddle blankets

– Potty’s and Potty accessories

– Bathtubs (unless in sealed packaging)

– Car Seats, pillows, headhuggers, baby carriers

– Breast pumps, nipple care products, nursing pillows

– Feeding bottles & sippy cups (unless individually packed)

– Undergarments, belly wraps, nursing T’s, nursing covers

Shipping Policies

To ensure you get your products quickly, we use UPS as our delivery company; as a result, we will try our best to ship all in-stock items within 1-3 days if you choose Express Delivery. For Standard Delivery, we will need 3-5 days to delivery your products. (transfer between remote locations may need more days). We ship items throughout Canada and the USA. International customer from other countries needs to contact us before placing any order.


Shipping Cost

Orders placed for over CAD $99.99 (before tax) will be shipped via freight carrier free of charge to the customer (Standard Shipping). For orders that total between CAD $0.01-$99.99 (before tax), a postage charge will be added to the total of the order. We also accept One Day Delivery which you need to pay by yourselves if you need the items in hurry.

All offer excludes clearance items, on sale items, over-size items, All furniture items, such as; cribs, beds, dressers, nightstand, all mattresses, and GM exclusions.

Free Shipping discount not applicable with returned merchandise, please see our return policy for details. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Free Shipping offer only applies to online orders and not orders placed in store. Shipping charges are based on our shipping partner’s locations. If your location is outside of their shipping areas, there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc.) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause, and we will contact you as quickly as possible with shipping options.

International Shipping Terms and Conditions

Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.


Product Pricing and Exchange Rates:

All prices listed are in Canadian dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.


International Addresses:

NOTE: You must provide a street address for shipping. We cannot ship to P.O. Boxes internationally.


International Shipping Fees, Import Duties and Taxes:

All International shipments will be charged postage costs calculated by weight and destination. Our web prices do not include customs fees, taxes and tariffs. Customers outside of Canada may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.


International Returns or Packages Refused:

If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.


Your Country’s Custom and Import Policies:

Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you are importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.

Additionally, when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Any fees charged to due to non-compliance with your country’s laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country’s laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

Returns Policy offers 14 days return policy on all returnable products. Returned or exchanged merchandise must be unused, unworn and returned in its original packaging (unopened). For clothing, toys, or other items without a box the original tags must be intact.

What is the Points Program?

The Points Program is a rewards program offered by (“our”, “we” and “us”) under these. The Program gives you the opportunity to earn and redeem points and rewards on our website that offer redemption.

Earning Points

$1 purchase earns 1 point

There are several ways to earn points, as set out below.

  1. Personalized Offers: In order to receive personalized points offers, simply shop on our website for the items featured in the offers OR complete a transaction described in an offer (for example, purchase more than a certain value of eligible items on a specific date to earn a specific number of points or birthday special offer).
  2. Promotional Offers: From time to time, points may be awarded to all Program members on the purchase of certain products or on achieving predetermined purchase amounts.

Redeeming points

1,000 points are worth $25 in rewards

To “redeem” means to use your points to pay, or partially pay, for eligible purchases.

There is no minimum redemption on our website.


Privacy Policy (the “Privacy Policy”) applies to the Program, and is available upon request. This Privacy Policy may be amended from time to time. By agreeing to these Terms and Conditions, you are also agreeing to the terms of the Privacy Policy and you undertake to review those terms, as such may be amended from time to time.

How to Contact Us

If you have any questions about the Program, please go online or contact our customer service. reserves all rights.

Products & Pricing

  1. Are all your products authentic?

Yes, we are an authorized retailer of all the brands we feature. All our products are sourced directly from the brand or the brand’s supplier and we guarantee every item is 100% authentic.

  1. Is it safe to order on

Absolutely. Your security and privacy are our priority, and we have taken every measure to ensure that all your transactions on our website are safe and secure. All personal data is securely encrypted and protected with SSL. We will never see or store your credit card number on our website. We realize the importance of privacy and believe it’s a matter of trust. You can read about your rights and how we collect and use your information in our Privacy Policy.

  1. Will BabeBubble match competitor prices?

Unfortunately, we do not provide price match services at this time. We are dedicated to bringing you the best service and quality products, and please follow us on Instagram and/or subscribe our newsletter to receive the most updated product information and shopping policy.

  1. If the price of a product drops after I buy it, can I get a refund for the difference?

We apologize for the inconvenience, but we are unable to refund the difference, if an item goes down in price after you have made a purchase. To ensure you always get the best deals, we recommend subscribing to our newsletter where we regularly announce upcoming sales.

  1. What additional fees could I be charged?

Some products sold by BabeBubble are subject to environmental handling or deposit fees. These fees vary by product and by province and are collected by Babebubble and sent to stewardship organizations according to provincial recycling programs. The fees cover the cost of recycling, collection, transportation, and disposal of products. For more information on individual programs, please visit your provincial stewardship organization’s website. Customers who believe they were inadvertently charged an incorrect environmental handling or deposit fee, should contact our Customer Service team.


Orders & Accounts 

  1. Do I need an account to make a purchase?

Not at all!  You do not need an account to make a purchase, and you’re always welcome to shop and checkout as a guest. We love it when you visit, even if it’s only now and then. But you’re probably wondering why you should create an account…

  1. Why should I create an account on

Brilliant question! Creating an account makes it simple to shop on With an account, you can track your order online, you can save your address and credit card for faster checkouts, and you can manage your subscription to our newsletter. Accounts are easy to create, easy to manage, and certainly helpful if you are a regular customer. We also provide special discounts to account users at times, so don’t miss out!

  1. What forms of payments are acceptable?

We currently accept the following payment methods for online orders:



Gift Card


Visa Debit

American Express

Alipay 支付宝

WeChat Pay 微信支付

  1. When will I be charged for my purchase?

In general, your credit card will be charged once your order ships. When you place an order, we will place an authorized hold on your credit card — meaning we make sure that your credit card has an available balance for your purchase. If the balance is available, we reserve the amount of your purchase on your credit card so that we can be certain that the credit balance is still available when it comes time to make the charge. At that point, we get your order ready, and ship the item. Good to know: Authorized and held amounts will not be available for other purchases. If an order is cancelled, the authorization hold will expire according to the terms of your bank or financial institution.

However, due to technical reasons if you choose Alipay or WeChat pay, we have to charge on your account immediately after placing an order.

  1. Can I pay when I receive my order?

Unfortunately, you cannot pay when you receive your order, however, we’re always looking into ways to improve your experience as a customer, including when and how you can pay for your purchases.

  1. My card was declined. Why?

If your credit card has been declined, you can first check whether you have provided all of the information correct, such as cardholder’s name, card number, expiry date etc.

If the problem persists, here are the most common reasons why a card might be declined:

  • There are not enough funds to cover the transaction
  • Your bank is refusing the transaction due to security checks
  • The name and address are not matching the information that the bank has

You can always contact your bank or credit card provider to see why your card was declined. Once the problem has been resolved, we can help you complete the transaction.


  1. When will you ship my order?

We normally ship within 24-48 hours. Please allow 1-3 weeks for delivery in USA / Canada and 3-8 weeks for the rest of the world. In most cases, you will receive your items earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. For more information, please check out Shipping Policy page.

  1. My Shipment arrived later than expected. What shall I do?

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure a pleasant experience and your satisfaction is important to us. Please contact us at with your order and/or shipping number so we can look into it.

  1. Tracking Information

Our system will send you tracking details as soon as your order has been dispatched. If your parcel is delayed, please double check the latest tracking information in case it has been held or already delivered. If you are unable to locate your parcel, please contact us within 10 days from estimated delivery.

  1. What happens if I receive damaged or faulty goods?

We take every precaution to ensure that all items are ‘quality checked’ before we dispatch them. However, if an item is damaged or faulty, we will ask you to send us a picture of the damage via email at If the damage is clearly visible in the photo, then we will request the item to be sent back to us for a full refund, store credit or exchange. We also offer free collection services to pick up the item from you for customers’ convenience.


Return & Exchange

  1. Do you accept returns or exchange?

Absolutely! If you are not completely happy with any of the items from your order you may return them to us within 14 days from delivery (subject to the conditions below) for a refund, Store Credit or exchange (you can choose on your return/exchange form). You can send an email to to ask for the form. Please note your returns must be delivered to us within this time, returns received beyond this period will not be accepted unless otherwise agreed (or in the case of faulty items – see below).

  1. Conditions for Return:

must be in brand new condition and show no signs of wear or use with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.

We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft, clean surface.


Other Questions

  1. Do you offer gift wrapping services?

Yes, we offer gift wrapping services, for which you are going to send us a special request at with your order number and specific requests.

  1. What tax exemptions are currently available on

Unfortunately, at this time, does not have the ability to process the following tax exemptions online: Status Indian, Farmer’s, Fishermen, Resale, Government, Adult Clothing for age specific exemptions. However, you can apply to the tax authorities for a refund for your eligible exemption. Please save your receipts to file your refund application for tax paid. For further information on your province’s policies and to access the refund applications, please visit: Canada Revenue Agency Columbia

Please write a letter requesting the refund, including all backup documentation. The request can be mailed to: Ministry of Finance Revenue Division – PST Refunds

P.O. Box 200

Regina, SK

S4P 4A6Or Fax to: (306) 798-3045


Can’t find what you’re looking for?

Do not hesitate to get in touch with our Customer Service Team! We are always happy to solve any concerns or questions you may have.